Office Policies

Appointment Policy

An appointment in our schedule is a bond of trust that we will be here to serve you and you will be present for treatment. We strive to create a schedule that most efficiently provides for the dental needs of all of the patients we serve.

We respect our patients’ time and make every effort to remain on schedule. Some visits are more complicated than initially anticipated, and emergencies may arise that could delay us. If we are significantly delayed, every effort will be made to notify you beforehand so you may choose to come later or reschedule.

If you are going to be late, we ask that you please notify us. If you are significantly delayed, your scheduled treatment may be modified or you may be asked to reschedule your appointment.

Please arrive on-time to your scheduled appointment. Late arrivals cause schedule delays for those patients who arrive promptly at their appointment time. Late arrivals will be worked into the schedule if time allows or re-appointed to another day.

Our office policy is firm in this regard.

Cancellation Policy

Because of the level of service we provide our patients, your appointment is especially held just for you, so that we have the right amount of time for your procedure at our office.

Additionally, while we understand that things may come up, it’s very important that we receive notice of a change in plans at least 24 hours in advance. We ask that you make every effort to give us at least 24 hours notice if you cannot make your scheduled appointment. Appointments cancelled less than 24 hours in advance are subject to a $50 charge. Missed appointments are subject to a $75 charge.

Financial Policy

Unless another financial option is pre-arranged, payment in full is due the day of treatment, or on pre-op visits for sedation appointments. Should a patient have dental insurance, the estimated patient portion will be the amount due.

Payment Options

  • For your convenience we accept Cash, Check, Visa, MasterCard, American Express & Discover.
  • We also offer short and long-term financing options. Interest-free options may apply.

For Patients with Dental Insurance

Dental insurance plans often pay less than the actual fee for the service, therefore the patient or Guarantor is the responsible party for all dental services provided. Dental insurance in most cases is a benefit with limitations and should not be expected to take care of all costs. Your dental benefits and how they relate to your specific needs will be explained to you during the treatment planning appointment.

Finance Charge and Fees

  • Balances in excess of 60 days are subject to a finance charge.
  • Returned checks are subject to a $25 accounting fee.
  • Appointments cancelled less than 24 hours in advance are subject to a $50 charge.
  • Missed appointments are subject to a $75 fee.